The early releases of MyFactor will provide features allowing homeowners and factors to communicate and make decisions together. As MyFactor develops, more features designed to help factors improve their service and business efficiency will be incorporated.
Although the focus of MyFactor is on helping homeowners, a key aspect of this is helping factors deliver a good service. MyFactor also gives some protection to factors by providing a centralised record of all interactions with homeowners.
Message Board
Private message boards can be created by each group of homeowners and these provide an ideal way to notify them of any news, property inspections and tradespeople on-site.
Text Messaging
Text messaging is great for urgent messages, and is also useful for communicating with your staff who are off-site, and with tradespeople out on jobs. Text messaging can also be used to communicate with homeowners who aren't online.
Voting
MyFactor provides a voting feature for homeowners - which can be either public or anonymous. Homeowners can give their factor access to particular votes, hence giving you immediate feedback on the status of any decisions.
Email will be familiar to all your staff and is a common way to communicate. Each group of properties on MyFactor gets their own email address: e.g. if the group of homeowners has chosen the name "26mainstreet" then their email address would be 26mainstreet@myfactor.co.uk. Email has problems - in particular it's unstructured nature means that it's not much use for keeping track of issues.
Document Creation
MyFactor provides a basic on-line word processor that is more than adequate for producing letters, quotes and most other documents. Most factors will use something like Microsoft Word for their document creation, so the document control feature will be more useful.
Document Control
Keeping track of letters, quotations and invoices is difficult without a system like MyFactor. All documents created by you can be copied to the system.